Shipping Policy

- Delivery Bhagya all over India aka Free Shipping
- We dispatch in 1-2 business days
- Should ideally reach you in 2-5 business days

Returns Policy

- All purchases (unless specified) are eligible for exchange or return within 7 days from delivery
- If the exchange item costs more than your current product, you’ll need to pay the difference.
- If the exchange item costs less, we’ll refund the difference to your bank account.
- If the requested item is unavailable, you can opt for a refund. Please refer to our standard refund policy for details

At Hemmey, we strive to provide you with a seamless shopping experience. We understand that sometimes situations may arise where you need to cancel your order. To ensure transparency and convenience, we have formulated the following cancellation policy:

1. Cancellation Period: You can cancel your order at any time before it reaches the "shipped" status. Sale items may have other conditions.

2. Initiating Cancellation: To cancel your order, simply visit our website to raise a cancellation request or contact our customer support team. Please provide your order details, and we will assist you in canceling the order promptly.

3. Cancellation Charge for Prepaid Orders: 

Before Order Processing: If you cancel your order before processing is completed, a cancellation charge of ₹50 per order will be applied. This charge is necessary to cover initial processing fees.

After Order Processing: If you cancel your order after it has been processed, a cancellation charge of ₹150 per order will be applied to cover delivery charges and processing fees associated with the cancellation.

4. Cancellation Charge for COD Orders: The ₹98 COD charge paid for confirmation during checkout will be deducted from the total amount payable. In the event of order cancellation, this charge is non-refundable.

5. Communication: Upon successful cancellation, you will receive a confirmation email or notification acknowledging the cancellation request.

6. Refund Process/Timeline: Any amount paid for the canceled order will be credited back into the same payment mode used during the purchase. This ensures a smooth and hassle-free refund process for our customers. Once the cancellation is processed, please allow a reasonable amount of time for the refunded amount to reflect in your account. The exact timeline may vary depending on your payment method.

7. Exceptions: Please note that orders cannot be canceled once they have been shipped. In such cases, you may consider initiating a return request following our return policy guidelines.

For order cancellations, please reach out to us via call or chat or email support:
Email: kashtamer@hemmey.com

• For addresses in Bengaluru, we deliver usually in 1-2 working days.
• For all other locations, it takes 3-5 working days.

Partial COD is available